Terms of Service

Version 2026-07-22

1. Who you are contracting with

These Terms are an agreement between you and Quantra Technology & Innovation, Inc., a Florida corporation ("Certovi," "we," "us"), which operates the Certovi service. Notices to us under these Terms may be sent to:

2. What Certovi is — and is not

Certovi is self-help software for construction statutory notices. It computes deadlines from publicly available statutes and project facts you supply, prepares documents from templates (including templates based on statutory forms), dispatches documents by certified mail at your direction, and keeps delivery and integrity records.

Certovi is not a law firm and does not provide legal advice. No attorney-client relationship is created by using the service. Communications with Certovi are not privileged.

3. No attorney review

No attorney has reviewed, approved, or endorsed Certovi's deadline rules, templates, statutory summaries, or any document the service prepares. Rules and templates are prepared by checking publicly available statute text, and they may be incomplete, out of date, inapplicable to your situation, or wrong. Statutes change, courts interpret them in ways software cannot anticipate, and local rules vary.

4. You review and approve everything that is sent

Before any document is dispatched, you are required to review it and affirmatively approve sending it. By approving a dispatch you represent that: (a) you have reviewed the complete document; (b) the facts in it (amounts, dates, names, addresses, descriptions) are accurate; (c) you have determined — on your own or with your own advisor — that the document, its recipients, its delivery method, and its timing are appropriate and legally sufficient for your purpose; and (d) you accept sole responsibility for the consequences of sending it. Your approval and the version of these Terms you accepted are recorded in the service's ledger with the dispatch.

5. Deadlines are informational

Computed deadlines, reminders, and status labels (including words like "timely" or "missed") are informational estimates derived from general statutory rules. They are not legal determinations. Actual deadlines depend on facts and law specific to your matter. You are responsible for verifying every deadline independently. If a right is valuable, consult a licensed attorney in the relevant jurisdiction.

6. Delivery

Dispatch uses commercial mail infrastructure (including USPS Certified Mail®). Certovi is not responsible for postal service errors, delays, or failures, and does not guarantee that any particular delivery method satisfies the service requirements of a given statute in your circumstances.

7. Credits, payment, and refunds

The service is sold as notice credits. One credit covers the preparation and dispatch of one notice — a single legal act of service — including USPS Certified Mail® with electronic return receipt to as many as four recipients for that notice, together with delivery tracking and the record of service. Notices that require more than four certified letters consume additional credits (one credit per block of four recipients). Prices are shown at checkout and charged at the time of purchase in U.S. dollars.

• Credits do not expire while your account remains open.
• Unused credits are refundable. Request a refund using the contact details in section 1 and we will refund the amount paid for credits you have not spent.
• A credit is spent when any letter for that notice is handed to the mail provider. The whole notice is reserved before mailing begins. Once any certified letter for the notice has left for the carrier, the postage and the act of service are irreversible for that notice, and those credits are not refundable — even if other recipients on the same notice later fail.
• If no letter for a notice is ever mailed — for example, dispatch fails before the carrier accepts mail, or you cancel the notice before it goes out — the reserved credits are returned to your balance.
• Returned or undelivered mail is not refunded.The letter was prepared, posted, and tracked; delivery outcomes are the postal service's. We will tell you when a letter is returned so you can act.
• Refunds and chargebacks reverse credits. If a payment is refunded or disputed after credits have been used, your balance is reduced accordingly and may go negative. Further dispatch is unavailable until the balance is positive.

8. Prohibited uses

The service may not be used for harassment or any notice you know to be false or misleading. You represent that facts and amounts you state in notices are accurate and lawfully owed.

9. Records

Certovi maintains a tamper-evident record of computations, documents, dispatches, and deliveries. These records document what the software did; they are not a legal opinion about the validity or effect of any notice.

10. Termination

You may close your account at any time from Account → Your data. We may suspend or terminate access for non-payment, for use that violates section 8, or where continued service would expose us to legal risk. On termination we will refund unused credits under section 7. Records we are required to keep, and the append-only evidence trail for notices you already sent, are retained as described in the Privacy Policy.

11. Disclaimer of warranties; limitation of liability

The service is provided "as is" and "as available," without warranties of any kind, express or implied, including accuracy, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, Certovi's total liability for any claim arising out of the service is limited to the amounts you paid for the service in the twelve months preceding the claim; Certovi is not liable for lost profits, lost legal rights, missed deadlines, or consequential, incidental, special, or punitive damages.

12. Indemnity

You agree to indemnify and hold Certovi harmless from claims arising out of documents you approved and sent through the service, including claims that a notice was inaccurate, improper, untimely, or sent to the wrong party.

13. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. You and Certovi agree that the exclusive venue for any dispute arising out of these Terms or the service is the state and federal courts located in Volusia County, Florida, and each party consents to personal jurisdiction there.

14. Changes

These Terms may be updated; the version in effect when you approve a dispatch is the version recorded with it. We will surface a material change before your next dispatch and require you to accept the current version. Continued use after an update constitutes acceptance.

Questions about these Terms: support@certovi.com. Support: support@certovi.com. If you need legal advice about a construction notice, deadline, or dispute, consult a licensed attorney in your jurisdiction.